“We were like little ants. The residents didn’t think we could move that fast. We sent them off to the salon or to lunch and when they got to their new room, they couldn’t believe that everything was put in the same place it was in their old room,” said Sandra Garcia, a transition team member.
Among several changes at the West Campus, some of the residents at Bivins Pointe – A Wellness Community (formerly Childers Place) were moved to new rooms to create a dedicated space for the rehabilitation center. Each of these residents were assigned a transition team member, like Sandra Garcia, who coordinated every aspect of the move and kept stress to a minimum for the residents. “When it was time to move our residents, it was a real team effort,” she said.
Teams were also in place to help long-term care residents from Bivins Memorial find new senior living arrangements. “From communicating regularly with residents and their families to packing and taking care of every aspect of the move, it was all hands on deck,” said transition team member Kalla Loper. “After the residents moved, we followed up with them several times to be sure they were all right and to let them know we still care and want the best for them. It was gratifying to hear residents and their family members tell us they felt very well cared for.”